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Client Communication Manager US Accent US Shift

Hiring for A client of Sapwood Ventures Pvt Ltd

3 - 5 YearsKolkata

Posted: 12 days ago

Job Description

Please apply only if you are willing to work in US shift 8:00 PM to 5:30 AM and only if you have excellent US Accent Communication Skills

Location: is Salt Late Sector V

Company does not provide pick and drop facility as of now, please apply only if you can manage travelling with your own vehicle.

Job Description:

  • Responsible for managing the vendor team, closely monitoring the orders, and play a significant role in expanding business operations throughout North America.
  • Continuous interaction with the vendors and the clients based out of USA. 
  • Compiling and sending the status and completion reports and holding status calls with the contractors.
  • Performing feasibility checks, providing estimates with suggestions for projects that are current and in pipeline. 
  • Job role will involve but not limited to back office operations, analysis, and email or phone communication with Vendors and Client.
  • Prioritize the jobs as per the complexities and deadlines and ensure systematic distribution of work amongst the team
  • Multitasking will be an essential quality for this job role.
  • You should be a proactive problem solver who would understand and properly interpret the clients requirements and track the order system.
  • Exceptional handling of MS Office Suite, CRM & Web Based Applications with competent handling of phone calls and emails is required.

Joining - Immediate

Eligibility: Candidates with minimum 4 years of experience, preferably from BPO background.


Salary: INR 3,00,000 - 6,00,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(Technical)
Employment Type: Permanent Job, Full Time
Keyskills:

Desired Candidate Profile

Knowledge and Skills:

  • Must possess excellent written and verbal English communication skills. 
  • Client Communication capability
  • Willing to work in a shift based work schedule
  • Should have experience in handling US Market
  • Proven Typing speed of 45 words per minute
  • Knowledge about the email etiquettes



Company Profile

Sapwood Ventures Pvt. Ltd.
is a technology based Y generation Information Technology Company which has over 7 years expertise in providing data processing services to organizations with diverse business domains. Our strategic alliances with U.S. customers allows us to change the businesses we work with. We create solutions and streamlines processes while providing cost effective ongoing support. Our goal to achieve high level standards in providing IT & ITES services for International clients.
View Contact Details+
Contact Details

Recruiter Name:Ms. Nabeela Khanam

Contact Company:Sapwood Ventures Pvt. Ltd.

Telephone:7893965151

Email :nabeela.khanam@sapwood.net

Reference Id:RA/NA/CCM/Kolkata