Deputy Manager-Ship Agency

from 7 to 9 year(s) of Experience

Job Description

  • Main responsibilities
  • Ships Agency performance & service quality according to Standards of Operations (SOO)
  • Ensure standards of service procedures are continuously improved maintained e.g. reporting format, contents and frequency.
  • Ensure proactive and accurate agency communications e.g. reporting & documentation to principal.
  • Ensure mandatory use of VOSS and reporting as per the defined standards.
  • Ensure mandatory use of OFAC and reporting as per the defined standards
  • Conduct Ships Agency operations, as per GIMS quality system SOO and ensure quality and customer satisfaction.
  • Maintain contacts with market, clients, authorities, stakeholders and suppliers.
  • Maintain and co-ordinate Quality Audit requirements for department in conjunction with Ships Agency Service Manager.
  • Application of good working standards + and improved working methods.
  • Ensure fully support and report according to the process towards accidents/incidents investigation and reporting, customer complaints handling, improvement potentials registering; and audit findings follow up
  • Support local QHSSE manager to attain yearly QHSSE targets through training, advising, participating in work related to risk management; safety meetings; regulations and compliance reviews; emergency/contingency preparation;Roles and Responsibilities

Desired Candidate Profile

Mandatory Requirements

  • Good experience in Ships Agency service operations – minimum of 7-9 Years
  • Excellent communication skills and a very good command of the English language (oral and written)
  • Strong mentoring & customer relationship skills.
  • Able to deliver results
  • Systematic & accurate nature.

Perks and Benefits

Key Skills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Sapwood Ventures Pvt. Ltd.

The Company is among the pioneering crewing hub in the country. With quality management systems, strict environmental compliance and excellent safety track record on their ships, they are a favourite choice for seafarers seeking long-term employment.

View Contact Details+

Contact Company:Sapwood Ventures Pvt. Ltd.


INR 6,00,000 - 7,00,000 PA.

Functional Area:


Employment Type:

Full Time, Permanent